Five Habits for Effective Managers
Delegate don't abdicate... when giving tasks to subordinate staff we need to
maintain responsibility for the result (the thing many of us want the least), whilst
giving away our authority (the thing many of us want the most). In other words, effective
managers do not forget about the task, they follow up to see the desired result is
When giving instructions confirm understanding by soliciting feedback... the worst three
words ever spoken at work are, 'do you understand', 99% of the time to save face the
person being instructed will answer yes. We should ask the person being instructed to
repeat the instructions in their own words to ensure our message has been understood.
The 80/20 principle, 80% of your business will come from 20% of your customers...
be wise with your time and focus 80% of your attention on the top 20% of your customers.
The 20/80 principle, 20% of our staff will produce 80% of our results... we should
therefore avoid the natural tendency to spend the bulk of our time fixing our
poor producers. We are better off if we support the top producers, who, because of their
competence, are often left to their own devices (and can then feel unnoticed and
Traditional company procedures are viewed as a guide for the wise and the rules of
fools! Being flexible and adaptable in business situations, rather than always
following 'the system' in the current complex and fluid climate means we may well benefit
if we are prepared to modify our attitudes and take a different course of action to the
norm, (easily said however hard to do).
Orglearn - Richard Townsend 2008-2014